Every new tool has a learning curve, but with eSurvey support resources in your back pocket, you can get over it in no time. Start seeing better and faster data gathering results and more effective teamwork today.
We conduct a one hour FREE webinar for all our First Time users every Tuesday and actually show how to set up, collect your data, and take you through a complete survey cycle to learn the application. You get to fully experience our service. After this initial training, additional training can be scheduled as needed.
This FREE webinar will feature a thorough description of the features available in the application along with demonstration videos and a live Q & A session with a eSurvey expert.
eSurvey provides free community-based support, where users can ask and answer questions. Our staff actively monitors this support forum, and we typically answer questions in 24 hours or less.
If you're having trouble or have questions with eSurvey, please post them one of the options here below. Our staff monitors this area extensively!
Our official support hours are Monday-Friday 8:00 am to 6:00 pm Eastern Time, but don't be surprised if we respond to you outside of those hours.
AppMakr provides free community-based support, where users can ask and answer questions. Our staff actively monitors this support forum, and we typically answer questions in 24 hours or less.
Phone support is only available to Premium Enterprise users. Users of the free version must use the public Support Forum for questions or problems. We make sure to answer all questions asked on the support forum daily and thoroughly. If you are a free user and need phone support, please upgrade first.
If you'd like immediate, phone-based, personalized support during any part of the survey creation process, please pre-purchase a 15 minute block of support time to get started.
We charge $120 per hour (billed in 15 minute increments), payable via any major credit card.
